Privacy Notice

Effective August 2019


Who are we?

We are Marlena O’Donnell The Resilience and Results Specialist. We currently operate as a sole trader.

  • We take data protection seriously
  • We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and to improve our website
  • We delete your data when it is no longer needed for these things
  • We do not give your information to third parties
  • You have privacy rights as an individual
  • We do not record calls
  • We are happy to talk to you about how we process and protect your data
  • If Marlena O’Donnell The Resilience and Results Specialist, at some point in the future, chooses to sell, merge, divest or transfer any part of our business then your data will be transferred to the new business and used in accordance with this privacy policy. The lawful basis for processing in this scenario is legitimate interest, since evolving our company is a legitimate thing for us to do. 


Tell me more…

To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us.


I am just looking at your website


What data we hold

When you browse our website we drop only essential cookies that make our site work. We do not currently use any analytics or tracking cookies.

If you submit data into the forms on our website to request further information then we process your contact details only for the purposes that you have provided it for. The lawful basis for processing this data is contract, you have supplied information with a view to us offering you a service.


Technical security

All data is password protected, access controlled, backed up securely and encrypted when appropriate.

We are aware of our obligations regarding the privacy of all data subjects

If you have particular security requirements, please email us on info@marlenaodonnell.com to discuss how we can support you.


Data sharing and transfers

Like most companies, we use a number of third parties as part of our data processing, for example cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example US Privacy Shield.

We do not sell your data to anybody and we do not share it with anyone other than our contracted processors.

Facebook users

Facebook uses cookies to track visitors to our business page. These cookies are set even if you do not have a Facebook account. They will track your Internet activities on and off Facebook. Despite the fact that only Facebook has access to the data from these cookies, not us, by creating and maintaining a Facebook business page, we are deemed responsible for the cookies being set. We have no way to prevent these cookies being used. We want to be as transparent as possible so you are aware of the way your data is being used by Facebook.


Your rights

You have rights concerning your personal data. You are entitled to:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it
  • Request that we correct any personal data that we hold on you
  • Request that we stop processing your data, although we can still hold it (e.g. on a suppression list, so that we know not to call you again)
  • Request that we move your data to another organisation’s IT system electronically
  • You also have the right to withdraw your consent

If you want to exercise any of these rights, please contact us on info@marlenaodonnell.com

You also have the right to lodge a complaint about our processing with a supervisory authority. In the UK the supervisory authority is the ICO, whose details are here: https://ico.org.uk/global/contact-us/postal-addres...


Contact us

If you want to talk to us about this, please email info@marlenaodonnell.com


I am a customer

  • Marlena O’Donnell The Resilience and Results Specialist takes data protection seriously.
  • We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and to improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have privacy rights as an individual
  • We don’t record calls
  • We are happy to talk to you about how we process and protect your data


What data we hold

As one of our customers, we will hold the following personal information about you for the length of time that we consider you to an existing customer:

  • The information that is needed to fulfil our contract with you. This will be your contact details (we need to know who you are) 
  • Because you are an existing customer, we will contact you from time to time to let you know about our goods and services that may be of interest to you
  • If you call us or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom
  • Technical personal data is also captured if you use the website. When you browse our website we drop only essential cookies that make our site work. We do not currently use any analytics or tracking cookies.


Using your information

We use your information to maintain our side of the contract with you.The lawful basis for processing this data is contract, you have supplied information with a view to us offering you a service.

We also use your contact details to tell you about upcoming events and new services. We will only do this if we think you would benefit from this. We will always give you the option to opt out of receiving marketing emails from us and if you do that we won’t send you marketing emails again.


Call recording

We do not record telephone calls. This may change in the future: if it does, we will let you know.


Technical security

All data is password protected, access controlled, backed up securely and encrypted when appropriate.

We are aware of our obligations regarding the privacy of all data subjects

If you have particular security requirements, please email us on info@marlenaodonnell.com to discuss how we can support you.


Data sharing and transfers

Like most companies, we use a number of third parties as part of our data processing, for example cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example US Privacy Shield.

We do not sell your data to anybody and we do not share it with anyone other than our contracted processors.

We use Bookafy to make online bookings. Please click here to read Bookafy Privacy Policy.


Retention periods

We will retain your contact details as long as we have a relationship with you or we think that you may be interested in our future events or services.


Facebook users

Facebook uses cookies to track visitors to our business page. These cookies are set even if you do not have a Facebook account. They will track your Internet activities on and off Facebook. Despite the fact that only Facebook has access to the data from these cookies, not us, by creating and maintaining a Facebook business page, we are deemed responsible for the cookies being set. We have no way to prevent these cookies being used. We want to be as transparent as possible so you are aware of the way your data is being used by Facebook.


Your rights

You have rights concerning your personal data. You are entitled to:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it
  • Request that we correct any personal data that we hold on you
  • Request that we stop processing your data, although we can still hold it (e.g. on a suppression list, so that we know not to call you again)
  • Request that we move your data to another organisation’s IT system electronically
  • You also have the right to withdraw your consent

If you want to exercise any of these rights, please contact us on info@marlenaodonnell.com

You also have the right to lodge a complaint about our processing with a supervisory authority. In the UK the supervisory authority is the ICO, whose details are here: https://ico.org.uk/global/contact-us/postal-addres...


Contact us

If you want to talk to us about this, please email info@marlenaodonnell.com


I am someone who may want to use your services or has signed up to your emails


  • Marlena O’Donnell The Resilience and Results Specialist takes data protection seriously.
  • We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and to improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have privacy rights as an individual
  • We do not record calls
  • We are happy to talk to you about how we process and protect your data


What data we hold

We will hold your contact details if we believe you are someone who may be interested in potentially working with us in some capacity, or if you have requested to receive email updates.

These details will have been gained by you initiating contact with us, through a previous interaction with us, or through an online platform.

We will use this data to keep you updated if you have requested so, and we may also use this data to send you information about services that we believe to be of interest to you.

If you contact us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom.

We hold this data based on legitimate interest; we believe it is to the benefit of both us and you that we have your details.

If you requested to stay updated with our news about our services, then we hold this data based on consent.

We will only email you if you if you have given your clear consent for us to do so. We will only phone you if we have confirmed that you are not on a suppression list. 

Your details will be held on password protected devices.

Technical personal data is also captured if you use the website. When you browse our website we drop only essential cookies that make our site work. We do not currently use any analytics or tracking cookies.


Retention periods

We hold the data on you until such point as you ask us to remove your details, or tell us that you are no longer interested in hearing from us.


Transfers of data

Like many EU businesses, we transfer data to Mailchimp who act as a processor for our marketing emails and/or newsletters. Mailchimp also act as a controller for some of your data once this is passed to them. We recommend therefore that you read their privacy policy here to understand exactly what they do with this data, and see how you can opt out of them using your data for analytics purposes.

We are aware that Mailchimp expects us to have got permission for your data to be used this way, but we do not believe that we are in a position to get consent on behalf of another company when we have no control over how they use the data.

We use Bookafy to make online bookings. Please click here to read Bookafy Privacy Policy.


Facebook users

Facebook uses cookies to track visitors to our business page. These cookies are set even if you do not have a Facebook account. They will track your Internet activities on and off Facebook. Despite the fact that only Facebook has access to the data from these cookies, not us, by creating and maintaining a Facebook business page, we are deemed responsible for the cookies being set. We have no way to prevent these cookies being used. We want to be as transparent as possible so you are aware of the way your data is being used by Facebook.


Your rights

As an interested party, you have rights concerning your personal data. You are entitled to:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it
  • Request that we correct any personal data that we hold on you
  • Request that we stop processing your data, although we can still hold it (e.g. on a suppression list, so that we know not to call you again)
  • Request that we move your data to another organisation’s IT system electronically
  • You also have the right to withdraw your consent

If you want to exercise any of these rights, please contact us on info@marlenaodonnell.com

You also have the right to lodge a complaint about our processing with a supervisory authority. In the UK the supervisory authority is the ICO, whose details are here: https://ico.org.uk/global/contact-us/postal-addres...


Contact us

If you want to talk to us about this, please email info@marlenaodonnell.com


I am a supplier

If you are a supplier then this information applies to you:

  • Marlena O’Donnell The Resilience and Results Specialist takes data protection seriously.
  • We keep to a minimum the information we hold about you
  • We use your data to consider using your goods/service, respond to your enquiries, manage our relationship with you, meet our legal obligations, including paying you, and improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have privacy rights as an individual
  • We do not record calls
  • We are happy to talk to you about how we process and protect your data


What data we hold

We may hold the following information about you:

  • Your name and contact information
  • Your payment details
  • Technical personal data is also captured if you use the website. When you browse our website we drop only essential cookies that make our site work. We do not currently use any analytics or tracking cookies.

If you call us or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom.

The legal basis for processing this data is that we need to use your details to follow up with you.

We will use your data to manage our relationship with you, to enquire about/buy products and services from you, and to pay you.

We need to use your details to enter into and perform contracts with you, as well as keeping track of what we have agreed.


Recommending you

We have some great suppliers, and we love to recommend them to others where we think it might be helpful. Recommending you is a legitimate thing for a business to do.


Retention periods

We will retain your contact details as long as we have a relationship with you or think we might want to buy products or services from you, or for the duration of a dispute with you.


Call recording

We do not record telephone calls. This may change in the future: if it does, we will let you know.


Technical security

All data is password protected, access controlled, backed up securely and encrypted when appropriate.

We are aware of our obligations regarding the privacy of all data subjects

If you have particular security requirements, please email us on info@marlenaodonnell.com to discuss how we can support you.


Data sharing and transfers

Like most companies, we use a number of third parties as part of our data processing, for example cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example US Privacy Shield.

We do not sell your data to anybody and we do not share it with anyone other than our contracted processors.


Facebook users

Facebook uses cookies to track visitors to our business page. These cookies are set even if you do not have a Facebook account. They will track your Internet activities on and off Facebook. Despite the fact that only Facebook has access to the data from these cookies, not us, by creating and maintaining a Facebook business page, we are deemed responsible for the cookies being set. We have no way to prevent these cookies being used. We want to be as transparent as possible so you are aware of the way your data is being used by Facebook.


Your rights

As a supplier, you have rights concerning your personal data. You are entitled to:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it
  • Request that we correct any personal data that we hold on you
  • Request that we stop processing your data, although we can still hold it (e.g. on a suppression list, so that we know not to call you again)
  • Request that we move your data to another organisation’s IT system electronically
  • You also have the right to withdraw your consent

If you want to exercise any of these rights, please contact us on info@marlenaodonnell.com

You also have the right to lodge a complaint about our processing with a supervisory authority. In the UK the supervisory authority is the ICO, whose details are here: https://ico.org.uk/global/contact-us/postal-addres...


Contact us

If you want to talk to us about this, please email info@marlenaodonnell.com


I am someone who may refer clients to you or work with you on providing specific services

If you are a someone who may refer clients or work with us on specific projects or services, then this information applies to you:

  • Marlena O’Donnell The Resilience and Results Specialist takes data protection seriously.
  • We keep to a minimum the information we hold about you
  • We use your data to consider using your goods/service, respond to your enquiries, manage our relationship with you, meet our legal obligations, including paying you, and improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have privacy rights as an individual
  • We do not record calls
  • We are happy to talk to you about how we process and protect your data


What data we hold

We may hold the following information about you:

  • Your name and contact information including your bank details
  • Technical personal data is also captured if you use the website. When you browse our website we drop only essential cookies that make our site work. We do not currently use any analytics or tracking cookies.

If you call us or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom.

The legal basis for processing this data is that we need to use your details to follow up with you. It is also legitimate for us to keep track of what we have said to you in order to plan our services.

We will use your data to manage our relationship with you and to pay you.

We need to use your details to enter into and perform contracts with you, as well as keeping track of what we have agreed.


Recommending you

We know a large number of local services, and we love to recommend them to others where we think it might be helpful. Recommending you is a legitimate thing for a business to do.


Retention periods

We will retain your contact details as long as we have a business relationship with you.


Call recording

We do not record telephone calls. This may change in the future: if it does, we will let you know.


Technical security

All data is password protected, access controlled, backed up securely and encrypted when appropriate.

We are aware of our obligations regarding the privacy of all data subjects

If you have particular security requirements, please email us on info@marlenaodonnell.com to discuss how we can support you.


Data sharing and transfers

Like most companies, we use a number of third parties as part of our data processing, for example cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the EEA, we ensure that appropriate protection and mechanisms are in place, for example US Privacy Shield.

We do not sell your data to anybody and we do not share it with anyone other than our contracted processors.


Facebook users

Facebook uses cookies to track visitors to our business page. These cookies are set even if you do not have a Facebook account. They will track your Internet activities on and off Facebook. Despite the fact that only Facebook has access to the data from these cookies, not us, by creating and maintaining a Facebook business page, we are deemed responsible for the cookies being set. We have no way to prevent these cookies being used. We want to be as transparent as possible so you are aware of the way your data is being used by Facebook.


Your rights

As someone who may refer clients or work with us on specific projects or services, you have rights concerning your personal data. You are entitled to:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it
  • Request that we correct any personal data that we hold on you
  • Request that we stop processing your data, although we can still hold it (e.g. on a suppression list, so that we know not to call you again)
  • Request that we move your data to another organisation’s IT system electronically
  • You also have the right to withdraw your consent

If you want to exercise any of these rights, please contact us on info@marlenaodonnell.com

You also have the right to lodge a complaint about our processing with a supervisory authority. In the UK the supervisory authority is the ICO, whose details are here: https://ico.org.uk/global/contact-us/postal-addres...


Contact us

If you want to talk to us about this, please email info@marlenaodonnell.com